Refund policy

We want you to love your candles, but if there’s an issue, we’re here to help.

  Returns & Exchanges:

 • Due to the nature of our products, we do not accept returns.

 • However, if your candle arrives damaged or defective, contact us within 48 hours of delivery.

Refund Eligibility:

 • We offer replacements or store credit for damaged or defective items.

 • Refunds are issued on a case-by-case basis and may take 5-7 business days to process.

 To request a refund or exchange, please email illumeblends@gmail.com with your order number and photos of the issue.